Responsible Gaming
Gaming Should Be Entertainment
At Snow and Fire, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always set limits before you play.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use this website and participate in online gaming. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not access our services.
Warning Signs of Problem Gambling
Problem gambling can develop quickly. If you recognise any of the following warning signs in yourself or someone else, please seek help immediately:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about time and money spent
- Gambling with money needed for essentials (rent, food, bills)
- Experiencing mood swings or irritability when unable to gamble
- Neglecting work, study, or relationships due to gambling
- Feeling unable to control or reduce gambling activity
- Borrowing money to gamble or pay gambling debts
- Gambling to escape stress, anxiety, or other negative feelings
- Failed attempts to cut back or stop gambling
- Experiencing financial difficulties as a result of gambling
Self-Help Tools & Features
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
- Loss Limits: Restrict the amount you can lose during a session or time period
- Reality Checks: Receive regular reminders during play to review your activity
- Session Time Limits: Set maximum time periods for gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform
- Account Closure: Request permanent closure of your account
To access these tools, log into your account settings or contact our support team for assistance.
Support Organizations & Resources
If you or someone you know needs help with problem gambling, please reach out to one of these trusted organisations:
New Zealand
- Problem Gambling Foundation (Aotearoa) – Free counselling and support
Phone: 0800 664 262 | Website: www.problemgambling.nz - Gambling Helpline – 24/7 confidential helpline
Phone: 0800 664 262
International Resources
- GamCare (UK) – Counselling and self-help
www.gamcare.org.uk - GamStop (UK) – National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia) – Counselling and resources
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Support and information
www.responsiblegambling.org - National Council on Problem Gambling (USA) – Help and resources
www.ncpgambling.org
Need Help?
If you are experiencing problems with gambling, please seek help immediately. There is no shame in asking for support—many people face this challenge, and professional help is available.
Contact the Problem Gambling Foundation (Aotearoa) today:
Phone: 0800 664 262 (Free, 24/7)
You can also visit their website at www.problemgambling.nz for additional resources and support options.
Remember: Seeking help is a sign of strength, not weakness. Recovery is possible.